Company Policy

R&R Grass Cutting Service

R&R Grass Cutting Service includes, lawn mowing, edging, weed eating, and blowing.

We schedule lawn services Monday thru Friday if necessary, we will use Saturdays for projects and to help make up for any delays. We will be in certain neighborhoods on certain days, and will provide you with a specific service day for your lawn. We make every effort to maintain the same route every week. Several factors can affect our schedule, so we cannot guarantee an exact time or specific time range each service day, your service day may vary from week to week.

Gates and Pets

All pets must be indoors and all gates must be unlocked on your mowing day. If we arrive to your property and cannot mow the back yard due to a pet in the yard or a locked gate, you will still be charged. Your gate must remain unlocked for the full day of your regular schedule date. If you prefer not to unlock your gate we recommend to use combo locks and that you provide us with password or combination. Our crew is very careful about closing gates, but we don’t guarantee that a pet will not escape from the yard. R&R is not responsible for lost or injured pets.

Items in the Yard

We ask all customers to please pick up all small items such as toys, hoses, pet waste, screws and other items in the yard before our crew arrives each week. R&R is not responsible for broken items or damage to property due to items on the lawn. R&R is also not responsible for damage to any exposed sprinkler lines, other lines, cables, dog fence lines and other items. Large items such as trampolines will be moved in order to mow under. R&R is not responsible for any injuries that result from use of these items after they have been moved by our crew.

Watering

Please we do ask you to not water your lawn on your service day. Wet grass can cause clumping and streaking.

Rain Delays and Holidays

We work Monday Through Friday. We always try to finish our routes, even on rainy days. Because we follow a strict schedule we don’t have the luxury of taking off on holidays or during rainy days. Be aware that only you can make judgment if it is too wet to mow on rainy days. You must call or email us in advance to skip a mow, not when we show up; otherwise a trip charge will still apply.

If you skip service, your next mow will be your next schedule day. If it rains any day in the week prior your mow day, your mow day could be pushed forward one day as we work to get back on schedule. We do not skip unless requested.

If we are unable to complete your service due to a heavy rain all day, we adjust our schedule for the rest of the week. We will service all remaining lawn the day after their schedule day. To avoid excessively long grass we recommend allowing us to mow even when the lawn is wet. If necessary, we will use Saturday to help make up for any rain delays.

Schedule Changes and Skipping A Week

If for any reason, you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by phone, or e-mail us by visiting our contact page, in order for the requested skip to take effect. Our crew will not decide if your yard needs to be cut, so you will need to call or email us to cancel or skip a scheduled mowing. R&R will not skip two or more consecutive weeks of mowing.

Winter Leaf Pick Up/Day Light Savings Time

Due to the day light being shortened and the amount of time it takes to clean leaves, your cut day may be delayed.
During the winter months, we do not haul away leaf bags.

Damage

If there is any property damaged by our crew, the most common being hidden sprinkler heads, please contact us immediately, with in 24 hours of the service. We will not honor any request for repair expenses for damaged property that we were not made aware of and allowed to rectify beforehand.

Service Issues

We strive for your complete satisfaction with every service we provide. While we are unable to give refunds or credit, we will send the crew back to correct any reasonable service issues, without any additional charges, provided that you contact us within 24 hours, we will talk to our crew about your complaint in order that it will be corrected as soon as possible.

Payment Options

R&R prefers to send out invoices electronically via e-mail. All customers are required to be on invoice. Invoices are sent out towards the end of the month for the current month. Invoices are due by the due date stated on your invoice. A $15 late fee applies to any late payments. Late payments may cause for service cancellation. Any payment made by check or credit card that is not honored by the bank will incur a return check fee of $20 dollars.

We accept the following methods of payment

Insurance

Protection against the unexpected is a critical (and sometimes overlooked) aspect in hiring a lawn care company. As part of our commitment to our customers and to our own business practices, R&R Grass Cutting Service maintains Property Liability, Business Liability, Medical Expense and Automobile Liability Insurance.atte

  • Checks
  • Chase Quick Pay
  • Square Payment
  • Visa, MasterCard or Discover
  • Bank Auto Pay

If payment is received late you will be required to have a credit card on file for future payments.

When you pay over the phone through Square, a convenience fee of 8.25% per transaction will be added to your payment.

Service Cancellation

There is no obligation by either party to continue service as long as there is no written contract. Customer may cancel service by phone, email or written note requesting cancellation at any time. If service is canceled during the month, payment is still required for the full month. We hope that you stay with us for the entire season, and we promise to make every effort to earn your loyalty.

Insurance

Protection against the unexpected is a critical (and sometimes overlooked) aspect in hiring a lawn care company. As part of our commitment to our customers and to our own business practices, R&R Grass Cutting Service maintains Property Liability, Business Liability, Medical Expense and Automobile Liability Insurance.at

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